Customer service excellence has always been and will always be one of the critical competitive advantages for any business (Anonymous) Excellent customer service is the foundation of any successful business. Join us and get the best experience from our expert facilitators who have mastered skills from the acclaimed No. 1 Customer Service guru in the world – Shep Hyken and earn yourself a certificate.

Date: 17^th and 18^th of May, 2018

Venue: 8 Maduike Street, Off Awolowo Road Ikoyi.

For further enquiries, please call us on +2349090392135 or send an email to training@workplacecentre.com

In many companies, the best sales representatives may earn as much, even sometimes more than several senior members of the company, and the Chief Executive is delighted at their success. The Chief Executive knows that these sales reps are the places where sales are won and lost. Marketing attracts prospects; it usually takes a top sales representative to transform a prospect into an instant customer.

First-rate people who sell well have five things in common:

1.         They love to sell.

2.         They enjoy people.

3.         They have a sincere and high degree of enthusiasm.

4.         The know their product, their customers and their prospects.

5.         They believe they will close every sale.

These winning sales representatives are dressed in a manner to inspire confidence. They are so neat and clean that the prospect unconsciously assumes the entire company has its act equally together and buttoned up. They talk clearly, use gestures, smile, and engage in eye contact. In addition, they use the prospect’s name whenever possible. And they orient all their remarks to that prospect.

Although great sales reps are born that way, others can also be trained to be great. Repeated sales training, is how this happens.

Great sales reps would rather be out in the field selling than sitting in an office. They love the action and gratification that comes with being in customer premises closing a sale – and helping their prospect.

The test of a first-rate intelligence is the ability to hold two opposing ideas in the mind at the same time and retain the ability to function. Here are ten such tests:

1.        Combining confidence with humility.

2.        Envisioning success without underestimating competition.

3.        Being individualistic while identifying with the group.

4.        Maintaining loyalty to the organization while having the courage to criticize it.

5.        Mixing the risk of failure with a need to succeed.

6.        Finding own style while contributing to the team.

7.        Having well-defined plans and procedures while improvising.

8.        Being disciplined and yet being creative.

9.        Holding specialist job and acting multi-skilled.

10.     Carefully analyzing yet acting fast.

Source: David Freedman’s CORPS BUSINESS